Nana Bet Privacy Policy

Understanding how your information is handled should come before opening a betting account. Nana Bet respects your privacy and is committed to protecting personal information. We collect account, verification, payment, activity and technical data to provide services, protect users and meet applicable obligations. You can ask about Nana Bet privacy through Contact Us, including before registration.

This policy covers the website, mobile version, app, account services, sports betting, live betting, games, Keno, bonuses, payments, support channels and communications. It applies to visitors and players in Addis Ababa and other Ethiopian regions, subject to service availability. “Personal data” means information that identifies you or can be linked to you; “processing” means collecting, using, storing, sharing or deleting it.

Who We Are

Nana Bet is the service brand for online betting and gaming offered to eligible adult users in Ethiopia. For operator identification, consult About Us. Availability is subject to applicable Ethiopian laws and regulations, eligibility requirements, relevant license conditions and regional restrictions. Check License & Regulation and the competent authority’s latest information to verify the current licensing and regulatory status; this policy does not establish regulatory approval.

Information We Collect

The information needed depends on your interaction with us. Browsing may generate technical records without an account; registration, withdrawals and customer due diligence may require additional details. Collection should be limited to lawful, security, operational and regulatory needs.

• Account data: name, phone number, email, date of birth, username and password-related security data.
• Verification data: identity documents, age-check results, KYC information and fraud-prevention records. KYC means “Know Your Customer”: checks to confirm identity and eligibility.
• Transaction data: deposits, withdrawals, payment method details needed for processing, balance history and bonus activity.
• Betting and gaming data: bets, odds, results, live betting activity, Keno activity and game sessions.
• Technical data: IP address, device type, browser, operating system, app version, cookies and log files.
• Communication data: support messages, complaints, emails, chat logs and call information, including recordings where applicable and appropriately disclosed.
• Responsible gaming data: limits, self-exclusion requests, risk indicators and account restrictions.

Submit only requested information through an official communication channel. Do not include unrelated sensitive information in support messages or send passwords or one-time login codes.

How We Use Personal Data

We use Nana Bet player information to create and manage accounts, confirm identity and age eligibility, enable secure login, process deposits and withdrawals, and settle bets, winnings, bonuses and promotions. For example, account-holder information and transaction records may be checked together before authorizing a withdrawal.

Processing also supports detection of multiple accounts, payment abuse, bonus abuse, fraud and suspicious betting patterns. Technical and support records help investigate faults and improve the website, app, games and complaint-handling procedure. Responsible gaming information supports limits and account restrictions.

Service messages may concern verification, payments or security. Marketing is sent only where allowed, with available opt-out options. Other uses include meeting applicable legal, tax, accounting, anti-money-laundering (AML), licensing and regulatory duties.

Legal Basis / Lawful Reasons

Depending on applicable law and the purpose involved, processing may be necessary to provide requested services, comply with legal obligations, protect users and the platform, prevent fraud or resolve disputes. Where consent is required, it must be obtained for the relevant purpose. Consent to optional marketing is separate from information needed to operate an account.

The applicable legal basis must be assessed for each activity rather than assumed for all betting account data. Contact us for clarification about the lawful reason for a specific use. Withdrawing consent does not necessarily require deletion of records retained under another lawful ground.

Cookies and Tracking

Cookies are small files stored on your device; similar technologies can also recognize a browser or app session. They may keep you logged in, remember preferences, protect accounts, analyse traffic, improve page performance and support marketing measurement where allowed.

Optional tracking should follow applicable consent requirements. Browser settings can limit cookies, although disabling essential ones may affect sign-in or account functions. See the Cookie Policy for details and available controls.

Data Sharing

Nana Bet does not sell personal data as a product. Third-party service providers are external businesses that perform specific tasks for the service. Necessary information may be shared with:

• Payment processors and identity verification or KYC providers.
• Hosting and cloud infrastructure providers, analytics services and security tools.
• Customer support tools and professional advisers.
• Regulators, law enforcement or courts when disclosure is legally required.

Access should be limited to the purpose of sharing and subject to appropriate confidentiality, security and contractual requirements. A provider’s involvement does not justify unrestricted access to your account history.

International Transfers

Some providers may store or process information outside Ethiopia. Where this occurs, transfers must follow applicable legal requirements and suitable safeguards for secure handling of personal data. Ask support about international processing relevant to your information; do not assume that every service record remains within Ethiopia.

Data Storage and Retention

Records are kept only as long as necessary for account operation, financial records, legal obligations, dispute resolution, fraud prevention, responsible gaming and regulatory requirements. Retention depends on the record type and applicable duties, not simply whether an account remains open.

Account closure therefore may not immediately erase transaction history or self-exclusion records. Information no longer needed should be securely deleted or anonymized. Ask us which retention requirements apply to the records covered by your request.

Security Measures

Nana Bet data protection relies on reasonable technical and organisational measures. Depending on the system and information involved, measures may include encryption where appropriate, access controls, secure login systems, security monitoring, backups, fraud detection, staff confidentiality and internal handling procedures. No online service can promise complete protection against every risk.

To support Nana Bet account security, use a unique password and access Nana Bet login through the verified website. For mobile access, check the source of any app or APK before installation; an unsolicited download link is not proof of authenticity. Report unexpected sign-ins or payment changes promptly.

User Rights

Under applicable data protection laws, you may have rights to request access, correction, deletion, restriction, objection or information about processing. Some requests may be limited where records must be kept for legal, financial, security or regulatory reasons. Identity verification may be needed to prevent disclosure to another person.

1. Step 1: Use Contact Us and identify the request as a privacy enquiry.
2. Step 2: Explain which information or processing concerns you, using only the account details needed to identify your records.
3. Step 3: Complete any proportionate identity check through the authorized service channel and request an explanation of any limitation.

Requests concerning Nana Bet personal data should receive a response within applicable legal time limits. If unresolved, ask about complaint escalation and any available route to the competent authority.

Age Restrictions and Children’s Data

Services are intended only for eligible adults. Nana Bet must not knowingly collect personal data from underage users. If a parent, guardian or user believes an underage person has submitted information, contact support so eligibility, access and appropriate handling of the records can be reviewed. Read the Age Restriction Policy.

Responsible Gaming and Account Restrictions

Account activity, deposit limits, self-exclusion requests and risk indicators may be processed to support responsible betting measures and enforce platform rules. Relevant restrictions may need to remain effective after account closure to prevent inappropriate reactivation. Access to these records should be limited to their protective and compliance purposes. See Responsible Gaming.

Terms, Bonuses, and Payments

This privacy policy in Ethiopia works alongside the Terms and Conditions, bonus rules, payment checks and anti-fraud controls. Before submitting payment details, compare available methods by disclosed fees, transaction limits, processing time and withdrawal procedure—not by assuming every method has identical requirements.

A successful deposit does not remove later KYC requirements. Likewise, bonus eligibility checks may require activity records distinct from payment authorization. Review the relevant conditions before accepting a promotion, and ask support to clarify unclear verification requests.

Updates to This Policy

This policy may change when services, applicable laws, security practices or processing activities change. Material changes should be communicated as required by law, with fresh consent sought where necessary. Review the current version when considering a new service or privacy request, and contact us if a change leaves you uncertain about how your information is handled.